With over 15 years of expertise in CX/UX methodologies and user research, Ken is renowned for driving innovation and delivering exceptional user experiences.

Passionate about leveraging data-driven insights to inform business decisions, he excels in leading complex projects and translating insights into actionable strategies. 

With a deep understanding of user needs, frustrations, and success metrics - and an obsession with making users successful, he founded Eglinton Insights to help companies design, develop and market meaningful solutions.

My dad started his own company, Eglinton Instruments, in 1983 - representing chromatography instrument manufacturers in New England. For 4 years, I had the privilege of working with him. 

During that time, I learned a lot about customer experience through the sales process, installing lab equipment and software, training, service and support. I also came to love my dad's consultative approach to sales. Above all else, he wanted his customers to be successful - even if it meant that he didn't get the 'next sale'. 

Eglinton Insights is, in part, an homage to Eglinton Instruments. (I even borrowed a part of the italicized EI logo.) 

I look forward to making you successful and ensuring your customers experience the very best you have to offer!